Inspire the next generation

Frequently Asked Questions

All bookings are made online using our online booking form.

For more information on our booking processes and Terms and Conditions visit the How To Book page.

Yes – the First Call Fund Subsidy Program is our way of ensuring that all Victorian students can benefit from participating in remarkable experiences at Arts Centre Melbourne.

It can provide:
• Fully subsidised tickets to all performances, workshops, tours, and teacher professional Development sessions in Arts Centre Melbourne’s Annual Schools Program
• A contribution towards travel costs to and from Arts Centre Melbourne

For more information about eligibility and applications, please refer to our First Call Fund page.

We are located at 100 St Kilda Road, Melbourne, just across the Yarra River from Flinders St Station.

See our Getting Here page for information on public transport options.

Drop off points for chartered buses are located in the (city-bound) service lane of St Kilda Road outside the NGV and Hamer Hall, but there is no parking permitted at these locations. Two-hour bus parking is available opposite Arts Centre Melbourne along St Kilda Road and is regulated by the Melbourne City Council. For more details please visit melbourne.vic.gov.au or call (03) 9658 9658.

Parking for standard sized vehicles is available in Arts Centre Melbourne Car Park via the corner of Sturt and Kavanagh Streets, Southbank. Learn more about the Arts Centre Melbourne Car Park.

The Channel

The Channel is located next to Hamer Hall along the Yarra River.

From St Kilda Road, walk around Hamer Hall main entrance to the right, and pass Fatto Restaurant. The entrance to The Channel is the set of glass doors to your left. Staff will meet groups at The Channel main entrance. Please arrive 5 minutes prior to the start time unless otherwise arranged. Download a map to The Channel.

Dedicated school performances are non-ticketed: the Front of House team will seat school groups one at a time. For performances in the evening or in the Morning Melodies program, tickets will be available for collection at the box office under the name of your school. See the Performance Notes section in your Booking Reservation Form to confirm.

We don't want you to miss any of your performance or workshop, and we're sure you don't either, so we strongly encourage schools to arrive at least 30 minutes before the scheduled start time.

However, if you are running late please do get in touch.

If you are running late for a performance, please call the Welcome desk on (03) 9281 8298. On your arrival you will be admitted to the auditorium at a suitable break in the performance.

If you are running late for a workshop, please call The Channel on (03) 9281 8194.

Food and drinks are not permitted in the auditorium and all electronic devices must be switched off. We highly recommend that schools bags are left at school. For safety reasons, school bags cannot be brought into the auditorium. School lunches may be stored in the foyers and will be supervised by our staff.

For workshops in The Channel, bags can be stored in workshop spaces. Some workshops require pre-workshop tasks to be completed by students – the schools team will notify you if any tasks need to be completed prior to the workshop.

School lunches may be eaten on the lawn area between the Theatres Building and Hamer Hall or in the Queen Victoria Gardens opposite Arts Centre Melbourne. If it rains, students may eat lunches in the theatre foyers (subject to performance schedules). Please note: food and drinks are not permitted in the auditorium.

Guided Tours - Our guides will take students through the foyers and into the auditoriums (where available) and reveal the history, design and function of the buildings, as well as explaining the significance of the artwork that fills the walls of our foyers. Find out more information about our Guided Tours.

The Australian Music Vault - The Australian Music Vault is an exhibition at Arts Centre Melbourne that celebrates the past, present and future of Australian contemporary music. Delving into the extensive Australian Performing Arts Collection, objects will be on display for schools and the general public that will inspire and engage, telling the stories of the Australian music industry and its fans. Explore the Australian Music Vault Digital Resource Kit.

Explore the area - Arts Centre Melbourne sits within the heart of Melbourne’s Cultural Precinct, with sites such as National Gallery of Victoria, ACMI, the State Library of Victoria and Melbourne Museum either a walk or tram ride away.

For the most up to date COVID-19 venue and ticketing measures and protocols, please visit the COVIDSafe & Wellbeing section.

We endeavour to run everything to schedule, but occasionally there are unavoidable delays to the start time of the show – seating large numbers of school groups swiftly can sometimes be a challenge! Similarly, exiting the theatre, collecting bags and using the bathrooms can take time. When planning your transport back to school, please allow for extra time in case of unforeseen delays.

We recommend that you tell students not to take notes during the performance. Immersing themselves in the performance will enhance students’ experience of the show, and taking notes can be distracting for the performers.

We encourage the students to respond naturally, however speaking with neighbours can be very disruptive. Please discuss appropriate behaviour with your students to ensure that everyone can enjoy the performance.

It may be helpful to remind all students of the following:
• Turn off mobile phones inside the theatre
• Photography and video recording is prohibited during the performance
• Food and drinks are not permitted inside the theatre
• Listening to music with headphones is distracting to the actors and other audience members

Teachers are responsible for students at all times while on theatre premises.

Download our How to be an Audience Member document for further details.

If one of your students needs to leave during a performance, for any reason, please approach a member of our team for assistance.

In some instances, you may not be able to go back in immediately, or at all, but our team will do their best to assist you.

Arts Centre Melbourne event pages are tagged with access icons so you can identify accessible events at a glance. Accessibility information can be found in two places on our event pages:

Dates and Times box: this coloured box is on the right of the page underneath the event photo. It lists the dates and times of performances offering Auslan Interpretation, Audio Description, Relaxed Performances etc. If provided by a presenter, the running time can be found at the bottom of this box.

The Notes section: located underneath the main summary of the event. If provided by a presenter, this section has Age Suitability, Warnings, Conditions of Entry, further details about accessible performances, and access icons.

If you have any questions about the event’s accessibility please call our contact centre on 1300 182 183.

This information is included on each event page.

Year level recommendations: are included at the top of each performance event page in a yellow box.

Content warnings: if applicable, are located in the Notes section, underneath the main summary of the event.

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