Support workers in the performing arts

Frequently Asked Questions

All bookings are made online using our online booking form. More information on our booking processes, subsidy programs and Terms and Conditions are found on the How To Book page.


The First Call Fund Partnership Program provides access to performances, workshops, tours and teacher PDs at Arts Centre Melbourne for the low-cost of only $1 per ticket (subject to program availability). The subsidy may also reimburse the cost of transport to and from Melbourne.

For more information about eligibility and applications, please refer to our First Call Fund page.

Arts Centre Melbourne is located at 100 St Kilda Road, Melbourne VIC 3004 between the National Gallery of Victoria and the Yarra River. It's only minutes away from Federation Square, Flinders Street Station and the CBD.

See our Getting Here page for information on public transport options.

Drop off points for chartered buses are located in the (city-bound) service lane of St Kilda Road outside the NGV and Hamer Hall, but there is no parking permitted at these locations. Two-hour bus parking is available opposite Arts Centre Melbourne along St Kilda Road and is regulated by the Melbourne City Council. For more details please visit melbourne.vic.gov.au or call (03) 9658 9658.

Parking for standard sized vehicles is available in Arts Centre Melbourne Car Park via the corner of Sturt and Kavanagh Streets, Southbank. Learn more about the Arts Centre Melbourne Car Park.

It depends on the performance but usually no, you will not need a physical ticket for the show. Most school shows are dedicated matinees for schools only, and Front of House staff use a seating plan. Each school is greeted by our staff and seated in the auditorium as group. We ask that teachers sit among their students to ensure appropriate supervision across the entire group.  

We don't want you to miss any of your performance or workshop, and we're sure you don't either, so we strongly encourage schools to arrive at least 30 minutes before the scheduled start time.

However, if you are running late please do get in touch.

If you are running late for a performance, please call the Welcome desk on (03) 9281 8298. On your arrival you will be admitted to the auditorium at a suitable break in the performance.

If you are running late for a workshop, please call The Channel on (03) 9281 8194.

Schools Performances
Please arrive at Arts Centre Melbourne Forecourt in front of the Theatres Building (under the spire) 30 minutes prior to your scheduled performance time. You will be met by a member of the Education team who will then direct your group to the appropriate foyer. This is good time to use the bathrooms before you proceed to the theatre. If you are bringing multiple age groups, it helps if classes are lined up with the most junior classes first as we like to seat them in front of the older children.

The Channel
The Channel is located next to Hamer Hall along the Yarra River. From St Kilda Road–Walk walk around Hamer Hall main entrance to the right, and pass Fatto Restaurant. The entrance to The Channel is the set of glass doors to your left. Staff will meet groups at Arts Centre Melbourne Reception at The Channel main entrance. Please arrive 5 minutes prior to the start time unless otherwise arranged. Download a map to The Channel.

Enthusiasm and excitement!

Food and drinks are not permitted in the auditorium and all electronic devices must be switched off. We highly recommend that schools bags are left at school. For safety reasons, school bags cannot be brought into the auditorium. School lunches may be stored in the foyers and will be supervised by our staff.

For workshops in The Channel, bags can be stored in workshop spaces. Some workshops require pre-workshop tasks to be completed by students – make sure you check your emails and bring any of this material along on the day!

School lunches may be eaten on the lawn area between the Theatres Building and Hamer Hall or in the Queen Victoria Gardens opposite Arts Centre Melbourne. If it rains, students may eat lunches in the theatre foyers (subject to performance schedules). Please note: food and drinks are not permitted in the auditorium.

Guided Tours - Our guides will take students through the foyers and into the auditoriums (where available) and reveal the history, design and function of the buildings, as well as explaining the significance of the artwork that fills the walls of our foyers. Find out more information about our Guided Tours.

The Australian Music Vault - The Australian Music Vault is an exhibition at Arts Centre Melbourne that celebrates the past, present and future of Australian contemporary music. Delving into the extensive Australian Performing Arts Collection, objects will be on display for schools and the general public that will inspire and engage, telling the stories of the Australian music industry and its fans. Explore the Australian Music Vault Digital Resource Kit.

Explore the area - Arts Centre Melbourne sits within the heart of Melbourne’s Cultural Precinct, with sites such as National Gallery of Victoria, ACMI, the State Library of Victoria and Melbourne Museum either a walk or tram ride away.

You can download teachers’ resources from current and past productions here.

We have an extensive archive of teacher resources from shows as far back as 2009. Resources from 2017 onward are found on our Resources Page, and older resources can be requested by emailing schools@artscentremelbourne.com.au


Participation certificates include the date and duration of the PD, and can be used as evidence of required PD hours for VIT registration.

The activities, ideas and learnings can be implemented across a range of educational areas. Our professional development workshops and sessions are open to all educators and pre-service teachers.

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