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Yes, we now offer a Mobile Ticket delivery option. Mobile Tickets are a paperless digital ticket that are delivered via email and are not required to be printed. Mobile Tickets can be scanned directly from your mobile phone at the venue door when you go to your next Arts Centre Melbourne event or performance. For more information please visit our Mobile Tickets FAQ.

Refunds are not available unless the performance is cancelled or if permitted in accordance with the LPA Code of Practice for the Ticketing of Live Entertainment Events in Australia or as required by law (including the Australian Consumer Law).

Exchanges are only permitted under specific circumstances. For more information on refunds and exchanges, please see our Ticketing Terms and Conditions or call our Contact Centre on 1300 182 183.

Exchange fees per ticket do apply.

Unless required by law you will not be entitled to a refund if you or a member of your booking party attends our venue or event despite you testing positive or exhibiting COVID-19 symptoms. Exchanges are only permitted under specific circumstances. For more information on refunds and exchanges, please see our Ticketing Terms and Conditions or call our Contact Centre on 1300 182 183.

Exchange fees per ticket do apply.

All bookings made online and over the phone require you to register contact details (name, address, phone number, email) during your purchase. This is so we can let you know of any important information about the performance you're attending and also quickly and easily assist you with any enquiries you may have about your purchase. If you're booking tickets at the Box Office and would prefer not to provide your contact details, we will not be able to provide these services to you.

If concession prices are available, they will be detailed in the Price Range box on the show's event page. When you book a concession ticket, a concession card (or valid photo ID, with date of birth clearly visible, for age-based concessions such as 'Under 30') is required at the time of purchase. Photocopies of concession cards can be used provided the expiry date is visible. Please note: Concession numbers are not sufficient proof of concession status.

Arts Centre Melbourne is committed to displaying fees and charges up front, so consumers are aware of these prior to booking.

A service charge of $8.95 applies for all online and phone bookings, per transaction. Depending on what delivery method you select for your tickets, you may incur a delivery fee – these apply to hard-copy tickets and delivery methods such as Regular, Registered or Express Mail, but not to e-tickets (paperless digital tickets delivered via email).