Your Safety & Wellbeing

It was lovely that my child didn't need to follow regular theatre etiquette. We were relaxed and they were relaxed. Their exuberance added to the atmosphere!


Relaxed Performances are for anyone who would benefit from a more relaxed environment – this can include but is not limited to people with autism, sensory sensitivities, learning disabilities, dementia as well as those living with anxiety or who have experienced trauma.

In our Relaxed Performances we focus on relaxing –or adapting– the theatre environment and preparing the audience by developing pre-show resources. We maintain the creative integrity of each show, making minor modifications to sensory elements like lighting and sound, with the artists.

During these performances, there is a relaxed attitude to noise, doors remain open and lights while dimmed remain on throughout the performance. You can leave the auditorium to take a break and a designated quiet area is available. Pre-show resources such as a Visual Story are available to help you prepare for your visit.

See our latest accessible performance, events and workshops on our Accessible Events page. You can filter by Relaxed Performance using the ‘filter results’ button and selecting Relaxed Performance.


Visual Story Library

Browse a collection of flip book Visual Stories from Relaxed Performances that have graced our stages.


Frequently Asked Questions

Relaxed Performances are for anyone who would benefit from a more relaxed environment – this can include but is not limited to people with autism, sensory sensitivities, learning disabilities, dementia as well as those living with anxiety or who have experienced trauma.

A relaxed performance is the same show but there are some small production changes. These changes are made to eliminate surprise and reduce anxiety levels making theatre more welcoming for some audiences.

We focus on modifying the sensory environment and provide pre-show resources to help audiences prepare for their visit. During a Relaxed Performance, there is a relaxed attitude to noise and movement from audiences. Theatre doors remain open, house lights will be up, sound and lighting cues may be modified, doors will be open for people to come and go as they wish and a quiet area is available for audiences. Resources are also available to help audiences prepare for the performance.

For information and warnings about a performance, please check the warnings on the performance webpage and download the Visual Story. The Visual Story will be available to download on the performance webpage a few weeks prior to the performance.

There will be a designated Quiet Area for you to go to in the foyer of the theatre. The Quiet Area will be somewhere you can relax before the show, and where you can come and go to whenever you want during the performance, should you need to take a break. There will be comfy seating including bean bags, sensory items, and the Visual Story will be available. You can return to the theatre when you are ready – trained staff are available to assist as required.

You can take your headphones and your tablet into the theatre to assist with communication. We just ask that you please inform the ushers beforehand. We also recommend that you are mindful of the people around you whilst using a tablet, and limit its use throughout the performance so that it is not too distracting to others.

Doors will be open approximately 30 minutes prior to the start of the performance, giving you plenty of time to find a seat and feel comfortable in the space.

Yes, we will have a number of highly trained Front of House staff available both in the foyer and in the theatre who will be able to assist you at any time.  
The food and drink policy varies from production to production but, generally speaking, cold drinks in plastic, cold food and confectionery are allowed inside. Hot drinks, with lids attached, are permitted for some productions, but hot food cannot be taken into the venue.

Please check with our staff when you visit.

Wheelchair seats/spaces are available at all events, including many events at the Sidney Myer Music Bowl, subject to availability. These seats/spaces can be booked online or by contacting our call centre on 1300 182 183.

Complementary wheelchairs can also be booked to assist with travel throughout the Theatres building and Hamer Hall. These wheelchairs cannot be taken offsite. Please call our contact centre on 1300 182 183 for assistance with reserving a wheelchair for your visit.

Both levels of the Arts Centre Melbourne Car Park are fully wheelchair accessible, and have accessible parking bays.

If you have difficulty with stairs please discuss your potential seating location with our staff prior to booking. Many doors into the venues, and positions within the venues themselves, cannot be reached without encountering stairs, and some locations involve several full flights of stairs. Please contact us on 1300 182 183, Monday to Saturday from 9am until 8pm, to discuss your requirements and what is available.

You can park in the Arts Centre Melbourne car park. Entry into Arts Centre Melbourne’s car park is via the corner of Sturt and Kavanagh Streets.

Both levels of the Arts Centre Melbourne car park are fully wheelchair accessible, and have clearly marked accessible parking bays available offering clear access to our theatres. Please display your valid Parking Permit for people with disability; standard rates apply. Although Arts Centre Melbourne car park has plenty of accessible spaces, it's still best to arrive early when possible.

Discounts for the Valet Parking service are available for Disability Parking Permit holders.

The Arts Centre Melbourne car park has a height restriction of 1.9m. For vehicles above this height restriction, accessible parking spaces are available nearby – please see City of Melbourne Accessible Amenities for more details.

Arts Centre Melbourne is located at 100 St Kilda Road, in between the National Gallery of Victoria and the Yarra River, and is only a few minutes walk from Federation Square and Flinders Street Station.

Train – A short walk across Princes Bridge from Flinders Street Station.
Tram – Take any tram along St Kilda Road and get off at Arts Centre Melbourne (Stop 14).

For more information about public transport options please visit the 'Getting Here' page.

There is bus parking available in St Kilda Road opposite Arts Centre Melbourne. If you would like to reserve bus parking please visit the Melbourne Council Parking Permit site.

There are also limited accessible parking spaces out the front of Arts Centre Melbourne.

Food may be eaten in the foyers, on the lawn area between the Theatres Building and Hamer Hall or in the Queen Victoria Gardens opposite Arts Centre Melbourne.

Companion Card holders are eligible to reserve a complimentary ticket to Arts Centre Melbourne programs and performances, for use by their companion. This companion must be able to assist the Companion Card holder with their access requirements.

To discuss your requirements further, please email us at or phone our contact centre on 1300 182 183. Our contact centre is open Monday to Saturday from 9am until 8pm.

Please note: We are unable to process ticket bookings via email.

For any specialised access questions, Arts Centre Melbourne's Disability Access Manager would love to chat with you during office hours on (03) 9281 8226.

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