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Frequently Asked Questions
At present, we don’t offer print-at-home ticketing but there are several options for receiving your tickets: Regular post (up until one week prior to your performance); Express or Registered Post (extra fees apply); and Venue Collection (from our Box Office right up until show time). Please note: Tickets booked less than one week prior to your performance are only available as "Venue Collection".
Refunds are not available unless the performance is cancelled or if permitted in accordance with the LPA Code of Practice for the Ticketing of Live Entertainment Events in Australia. Exchanges are only permitted under specific circumstances. For more information on refunds and exchanges, please see our Ticketing Terms and Conditions or call our Box Office on 1300 182 183.
All bookings made online and over the phone require you to register contact details (name, address, phone number, email) during your purchase. This is so we can let you know of any important information about the performance you're attending and also quickly and easily assist you with any enquiries you may have about your purchase. If you're booking tickets at the Box Office and would prefer not to provide your contact details, we will not be able to provide these services to you.
A concession card (or valid photo ID with date of birth clearly visible if booking "Youth" tickets) is required at the time of purchase. Photocopies of concession cards can be used provided the expiry date is visible. Please note: Concession numbers are not sufficient proof of concession status.
Arts Centre Melbourne is committed to displaying fees and charges up front so consumers are aware of these prior to booking. A service charge of $8.50 per transaction applies to all bookings made online, by phone or by mail. This fee goes towards providing, maintaining and updating the website, and to supplement the ticketing facilities and services we provide. You may also choose to have tickets sent to you by Registered or Express Post (extra fees apply).