Arts Centre Melbourne is committed to ensuring our venues and performances are welcoming and accessible for everyone.

Arts Centre Melbourne event pages are tagged with icons that identify accessibility aspects particular to a performance as follows:

Assistive Hearing

A hearing system is available in all Arts Centre Melbourne venues*. The system utilises an FM signal, providing coverage to all seats in the venues via headphones or neck-loops available from the venue ushers. This system can also be used for guided tours and small meetings in our buildings.

*At this stage, the Pavilion is not currently set up for assistive hearing.

Audio Description

Vision Australia offers a free audio description service and tactile tours for selected performances. Please phone (03) 9864 9222 for more details.

Auslan Interpreted

Auslan-interpreted performances for Deaf visitors who use Australian Sign Language (Auslan) as their primary means of communication occur at various times throughout the year, with experienced interpreters standing to the side of the stage translating what performers are saying or singing. To book seats near the interpreter, select ‘Book tickets’ and add the code AUSLAN in the promo code box.

Highly Visual Performance

Some shows are highly visual, with little or no spoken word, and therefore suitable for students who are Deaf, hard of hearing or speak a language other than English. Where available, the symbol will indicate the degree of visual elements in the show. Please note that there is often sound composition throughout live performances.

Wheelchair Access

All our venues are accessible from street level and the Arts Centre Melbourne car park by wheelchair, with lifts operating between levels in both the Theatres building and Hamer Hall. Spaces are available at all events, including many events at the Sidney Myer Music Bowl, subject to availability. Please call our contact centre on 1300 182 183 for assistance with booking wheelchair accessible seating/spaces.

Relaxed Performance

Relaxed performances welcome children with disability, sensory and learning challenges to the theatre. The production is designed to be "relaxed" with lowered lighting and sound at certain points in the show. Theatre doors remain open, a quiet area is available and a social story can be downloaded before you visit. The atmosphere is non-judgemental and noisy enthusiasm is embraced, so young audience members are able to be themselves with friends, family and carers.

Have a question?

For further enquiries please contact Arts Centre Melbourne’s Disability Access Manager on (03) 9281 8503 during business hours.

Access Services State Theatre Playhouse Fairfax Studio Sidney Myer Music Bowl Hamer Hall
Wheelchair Access
Accessible Seating
(Limited Availability)
Captioning/Surtitles
English Surtitles occur on most Opera Australia performances

Identified performances only

Identified performances only

Identified performances only

Identified performances only
Hearing Assistance
Audio Description
Identified performances only

Identified performances only

Identified performances only

Identified performances only

Identified performances only
AUSLAN Interpreted Performances
Identified performances only

Identified performances only

Identified performances only

Identified performances only

Identified performances only
Accessible Toilets
Assistance Animals Assistance animals are permitted into all areas of Arts Centre Melbourne.
Companion Card Arts Centre Melbourne is an affiliate of the Companion Card program and admits carers to shows as ticketed complimentary guests.
Car Park Our 22 clearly marked accessible parking bays (turn left after the entry gates) are available on both levels of the Arts Centre Melbourne car park, all offering clear access to our theatres. Please display your valid Parking Permit for people with disability; standard rates apply. A discount for the Valet Parking service is also available for permit holders.

Please note: Lift access is available to all levels of Arts Centre Melbourne, however access to the NGV is only available during NGV opening hours.

Frequently Asked Questions

The Companion Card has been developed by the Victorian Network on Recreation and Disability (VICNORD) and admits carers to shows as complimentary guests. Arts Centre Melbourne welcomes holders of this card to attend the many events on offer.

Our theatres are accessible via lifts in both the Theatres Building and Hamer Hall, and during show times we have an usher available to assist anyone with access needs to their seats. Both buildings also have multiple accessible toilet facilities. Assistance animals are welcome in all our theatres.

Assisted-listening devices for use in all seats of Arts Centre Melbourne venues (plus on Guided Tours and for meetings) are available free of charge. These devices use standard headphones or connect with hearing aids via a neck loop. Please speak to our staff when you arrive for assistance with obtaining these devices.

Braille is used in the lifts, as well as other areas of Arts Centre Melbourne. Other services including Captioning, Tactile Tours and AUSLAN interpretation are available for selected performances. Vision Australia provides Audio Description and Tactile Tours of selected performances.

Wheelchairs can be booked for use in our buildings through the Welcome Desk on (03) 9281 8298.

Although Arts Centre Melbourne car park has plenty of accessible spaces, it's still best to arrive early when possible. Holders of a valid Disabled Persons Parking Permit can also pre-reserve Valet parking at a specially discounted rate to the standard price.

Arts Centre Melbourne provides age recommendations for all family performances to help you and your children get the most out of your visit. While we work closely with the creators of the performances to determine a suitable age recommendation, it's still ultimately up to you as the parent to make the final decision around suitability.

For any other access questions, Arts Centre Melbourne's Disability Access Manager would love to chat with you during office hours on (03) 9281 8503.
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