FAQs

Arts Centre Melbourne

General

We have a policy around providing feedback and complaints that we recommend you read if you have some feedback to offer.

Arts Centre Melbourne receives many requests to light our iconic Spire to support countless fantastic causes. While we’d love to be able to honour all of these, we assess all requests against the below criteria to ensure that when we do agree to a request, it aligns with our brand values and our role first and foremost as a champion of the performing arts. In addition, we limit the number of campaigns per month to avoid diluting message impact. This is underpinned by the following:

  • Illuminating the Spire is related to a high-awareness or high-profile community message, significant social/community campaign, major cultural event, a response to a national or global event, or significant charitable cause deemed appropriate by Arts Centre Melbourne, or that champions the development and promotion of the performing arts.
  • This event, campaign or cause is consistent with Arts Centre Melbourne’s values, brand and brand values, community role and core business in the performing arts.
  • As a publicly funded cultural institution, Arts Centre Melbourne is apolitical and can in no way support, or be seen to support, campaigns or causes of a political nature. Campaigns or causes aligned to gambling, tobacco or alcohol or those with commercial outcomes will not be supported.
  • There is sufficient profile or awareness of the high-profile community or charitable campaign, cultural event or cause, for the Spire illumination to be connected and understood by the general public. There is appropriate acknowledgement of Arts Centre Melbourne as part of a high-profile community or charitable campaign, cultural event or cause, such as via any media (print, broadcast or social) campaigns or coverage.
  • Availability of the Spire depending on other pre-existing campaigns/bookings, and ensuring that there is reasonable time between campaigns to avoid diluting campaign impact.
  • Please note: Not all requests are able to be accommodated and all decisions are final.
Arts Centre Melbourne receives many requests to support countless fantastic causes. While we’d love to honour all of these, unfortunately we aren’t able to offer donations; instead, we channel our resources through subsidising access initiatives like our Schools Program and First Call Fund – a subsidy program that ensures all Victorian schools, no matter what barriers they may face, have the opportunity to experience the arts.

Collections and Exhibitions

The Australian Performing Arts Collection is used in our changing exhibitions and displays, both onsite and touring. Please check our Exhibitions & Displays section.

Our primary exhibition space, Gallery 1, has become a permanent home for a new music-focused exhibition – the Australian Music Vault. We’ll be diving into the wealth of resources contained within the Australian Performing Arts Collection to curate the Australian Music Vault experience. More information about the Australian Music Vault is available here.

Much of Arts Centre Melbourne’s Art Collection is on display within the buildings and onsite in the precinct. A self-guided tour is available through On Cue.

The Collections are also accessible through our Research Centre and our online catalogue.

The Collections are used regularly by curators, historians, performers, writers, publishers, staff and members of the general public. Research outcomes have included family histories, plays, articles, books, films and documentaries, and artworks. Arts Centre Melbourne also runs an active loans program. We lend material to cultural organisations in Australia and overseas.

Visit the Australian Performing Arts Collection online.

Curators are not permitted to provide valuations or appraisals of material for members of the general public. We suggest you seek advice from auction houses or individual professional valuers.

Approved valuers for the Australian Government's Cultural Gifts Program are listed on the associated website.

The Australian Performing Arts Collection houses approximately 60,000 programs donated by individuals and performing arts companies for over 40 years. We have complete holdings for most major performing arts companies in Melbourne and have ongoing deposit arrangements with many of them. We're currently looking for programs representing less mainstream performers and companies. Please view our Donation Guidelines for further details.

We welcome the support of those interested in Arts Centre Melbourne’s Collections, with financial contributions towards purchases, conservation treatments or our other activities important in continuing to grow our Collections. You can also make a bequest in support of the Collections through Arts Centre Melbourne's Philanthropy team. Please contact privategiving@artscentremelbourne.com.au

If you'd  like to donate culturally significant material to the Collections, please see our Donation Guidelines. Alternatively, if you're interested in volunteering your time, you may like to join our waiting list to participate in the Collection Volunteer Program. Please contact the Research Centre for more information on volunteering with the Collections.

Arts Centre Melbourne's Collections have been largely developed by generous donations of culturally significant material by members of the general public. Material may be gifted through outright donation, bequest or through the Australian Government's Cultural Gifts Program, which provides tax deductions for the donation of highly significant cultural material. Material offered for donation is assessed regularly by the Collection Development Group in line with our Collection Development Policy. Please view our Donation Guidelines for further details.

Arts Centre Melbourne's Australian Performing Arts Collection is Australia's largest and most important collection of performing arts history and traditions across circus, dance, music, opera and theatre. The Collection includes designs, costumes, objects, programs, photographs and so much more.

How do I hire an Arts Centre Melbourne venue or space?

Head to our Hire our Spaces page to discover all the options available.

Join Support

As a not-for-profit arts organisation that receives 25% of its operational funding from the Victorian Government, we also rely on the generous support of the public via a number of different programs. You can read about how you can help through our Join & Support page or by calling (03) 9281 8177.

We're lucky to receive financial support in numerous shapes and forms, so if you'd like to join the generous group of individuals, families, companies and organisations who dig deep to assist Arts Centre Melbourne deliver its events and programs, head to our Join & Support page for more information.

We welcome volunteers, and would love to hear from you if you're a lover of the arts with a passion to help us do our thing.

Any jobs vacancies are posted on our website, so keep your eyes peeled for new opportunities and come join our team.

Arts Centre Melbourne has a great membership program, with members receiving 25% off Arts Centre Melbourne Car Park rates, a personalised booking line, discounts at many of our food and beverage outlets, and a range of discounts, special offers and invitations to a calendar of events and functions. Members also have access to their own Members Lounge and Dining Room for pre-theatre dining or light refreshments. More information is available on our Membership page.

Community

Children aged under 2 years are admitted free of charge to some performances seated on their carer’s lap without a pram. Please contact us on 1300 182 183 if you're unsure whether this applies to the specific performance you wish to attend.

We welcome people of all ages to experience Arts Centre Melbourne’s offerings. Our ‘Babes in Arms’ policy for the majority of events means children under two years of age may be admitted without a ticket if they remain seated on the lap of a parent or guardian.

For performances aimed specifically at children two and under, a ticket may be required – check the event information for more details, or if in doubt, please call our team on 1300 182 183.

Arts Centre Melbourne is a place for everyone in the community, so when bringing children please consider the interests and enjoyment of everyone attending. Any person (regardless of age) interrupting the enjoyment of others may be asked to leave an event and/or venue.

As per our conditions of entry, children must be accompanied by an adult at all times.

Not being able to see something that everyone else can isn’t much fun, so we have booster seats available for children in the Playhouse, Fairfax Studio, State Theatre and Hamer Hall. So, just ask our friendly staff and they’ll be able to provide you with one, so long as this doesn’t obstruct the view of the person sitting behind.

Families attending ticketed daytime shows will receive an early bird offer when entering our Car Park before their performances, Monday to Friday, saving approximately 50% off the normal rate.

For all other rates, phone (03) 9281 8012 or visit our Parking page.

Arts Centre Melbourne provides age recommendations for all family performances to help you and your children get the most out of your visit. While we work closely with the creators of the performances to determine a suitable age recommendation, it's still ultimately up to you as the parent to make the final decision around suitability.

Please ask our friendly staff to direct you to our full changing facilities.

To keep you safe while you’re here, prams are not permitted inside our theatres. Speak to our staff for directions to where you can park your pram in the building while you’re inside enjoying the show.

Shopping Cart

Arts Centre Melbourne takes credit card and personal information storage seriously and is committed to keeping customer information safe. We have dedicated mechanisms and infrastructure in place to protect your privacy and security, and work closely with credit card, security and banking authorities to ensure practices, policies and procedures meet the latest security standards. View Arts Centre Melbourne's privacy policy.
All bookings made online and over the phone require you to register contact details (name, address, phone number, email) during your purchase. This is so we can let you know of any important information about the performance you're attending and also quickly and easily assist you with any enquiries you may have about your purchase. If you're booking tickets at the Box Office and would prefer not to provide your contact details, we will not be able to provide these services to you.
Refunds are not available unless the performance is cancelled or if permitted in accordance with the LPA Code of Practice for the Ticketing of Live Entertainment Events in Australia. Exchanges are only permitted under specific circumstances. For more information on refunds and exchanges, please see our Ticketing Terms and Conditions or call our Box Office on 1300 182 183.
At present, we don’t offer print-at-home ticketing but there are several options for receiving your tickets: Regular post (up until one week prior to your performance); Express or Registered Post (extra fees apply); and Venue Collection (from our Box Office right up until show time). Please note: Tickets booked less than one week prior to your performance are only available as "Venue Collection".
Arts Centre Melbourne is committed to displaying fees and charges up front so consumers are aware of these prior to booking. A service charge of $8.50 per transaction applies to all bookings made online, by phone or by mail. This fee goes towards providing, maintaining and updating the website, and to supplement the ticketing facilities and services we provide. You may also choose to have tickets sent to you by Registered or Express Post (extra fees apply).
When collecting tickets, you need your Order Number and the credit card used for the booking. You may also be asked for photo ID and must always bring a valid concession card for tickets purchased at concession rates. Someone else can collect your tickets (except for performances at the Sidney Myer Music Bowl) provided we have received prior authorisation from you (call 1300 182 183 to organise this) and whoever collects the tickets has order details and photo ID with them when collecting.
A concession card (or valid photo ID with date of birth clearly visible if booking "Youth" tickets) is required at the time of purchase. Photocopies of concession cards can be used provided the expiry date is visible. Please note: Concession numbers are not sufficient proof of concession status.
If your booking was made directly through Arts Centre Melbourne you can collect tickets from our main Box Office in the Theatres Building (under the Spire) Monday - Saturday, 9:00am to 8:30pm and Sunday, 10:00am to 5:00pm from the far right priority queue or from the Hamer Hall Box Office Monday - Sunday, 10:00am to 5:45pm. If you’re collecting in the hour-and-a-half before the show for the Sidney Myer Music Bowl, please proceed to Gate 1, unless signalled onsite to an alternative area. Please note: Any bookings not made through Arts Centre Melbourne direct (for example, through our Resident Companies or authorised ticketing agencies) can only be collected one hour prior from the venue you are attending.

Learn

We have an extensive archive of teacher resources from shows as far back as 2009. These are available for download as PDFs. You can find these resources here.

ArtsConnect9 brings Year 9 students from regional Victoria to Melbourne for world-class arts experiences for $9 per student, plus full travel reimbursement (teachers complimentary) - read up on the program and make a booking!
You can book here.

Arts Centre Melbourne is located at 100 St Kilda Road, Melbourne VIC 3004 between the National Gallery of Victoria and the Yarra River. It's only minutes away from Federation Square, Flinders Street Station and the CBD.

See our Getting Here page for information on public transport options.

Drop off points for chartered buses are located in the (city-bound) service lane of St Kilda Road outside the NGV and Hamer Hall, but there is no parking permitted at these locations. Two-hour bus parking is available opposite Arts Centre Melbourne along St Kilda Road and is regulated by the Melbourne City Council. For more details please visit melbourne.vic.gov.au or call (03) 9658 9658.

Parking for standard sized vehicles is available in Arts Centre Melbourne Car Park via the corner of Sturt and Kavanagh Streets, Southbank. Learn more about the Arts Centre Melbourne Car park.

The activities, ideas and learnings can be implemented across a range of educational areas. Our professional development workshops and sessions are open to all educators and pre-service teachers.

Will the professional learning activities I undertake as part of Arts Centre Melbourne’s professional leaning program align with the Australian Professional Standard for Teachers.

We don't want you to miss any of your performance or workshop, and we're sure you don't either, so we strongly encourage schools to arrive at least 30 minutes before the scheduled start time.

However, if you are running late please do get in touch.

If you are running late for a performance, please call the Concierge desk on (03) 9281 8298. On your arrival you will be admitted to the auditorium at a suitable break in the performance.

If you are running late for a workshop, please call The Channel on (03) 9281 8194.

Guided Tours. Our guides will take students through the foyers and into the auditoriums (where available) and reveal the history, design and function of the buildings, as well as explaining the significance of the artwork that fills the walls of our foyers. Find our more information about our Guided Tours.

Gallery Spaces. Free performing arts exhibitions are offered throughout the year in our main Gallery Space 1. 

Explore the area! Arts Centre Melbourne sits within the heart of Melbourne’s Cultural Precinct, with sites such as National Gallery of Victoria, ACMI, the State Library of Victoria and Melbourne Museum either a walk or tram ride away.

You can find out more about the Accessible Music Program or email our registered Music Therapists at amp@artscentremelbourne.com.au
You can download teachers’ resources from current and past productions here.

Participation certificates include the date and duration of the PD, and can be used as evidence of required PD hours for VIT registration.