Melbourne International Comedy Festival

Refunds are not available unless the performance is cancelled or if permitted in accordance with the LPA Code of Practice for the Ticketing of Live Entertainment Events in Australia.

Exchanges are only permitted under specific circumstances. For more information on refunds and exchanges, please see our Ticketing Terms and Conditions or call our Contact Centre on 1300 182 183.

Yes, we now offer an eTicket delivery option. eTickets are a paperless digital ticket that are delivered via email and are not required to be printed. eTickets can be scanned directly from your mobile phone at the venue door when you go to your next Arts Centre Melbourne event or performance. For more information please visit our eTickets FAQ.

When collecting tickets, you need your Order Number and the credit card used for the booking. You may also be asked for photo ID and must always bring a valid concession card for tickets purchased at concession rates. Someone else can collect your tickets (except for performances at the Sidney Myer Music Bowl) provided we have received prior authorisation from you (call 1300 182 183 to organise this) and whoever collects the tickets has order details and photo ID with them when collecting.

If your booking was made directly through Arts Centre Melbourne you can collect tickets from our main Box Office in the Theatres Building (under the Spire) Monday - Saturday, 10:00am to 8:00pm and Sunday, 10:00am to 5:00pm from the priority queue or from the Hamer Hall Box Office Monday - Sunday, 10:00am to 5:45pm. You can collect any time after you have received confirmation of your order at either location. If you're collecting within 2 - 3 hours of the performance time, please go straight to the venue you're attending.

Any bookings not made through Arts Centre Melbourne direct (for example, through our Resident Companies or authorised ticketing agencies) can only be collected one hour prior to the performance start time, from the venue you are attending.

If you’re collecting in the hour-and-a-half before the show for the Sidney Myer Music Bowl, please proceed to Gate 1, unless signaled onsite to an alternative area.