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Frequently Asked Questions

A relaxed performance is the same show but there are some small production changes. These changes are made to eliminate surprise and reduce anxiety levels making theatre more welcoming for some audiences.

We focus on modifying the sensory environment and provide pre-show resources to help audiences prepare for their visit. During a Relaxed Performance, there is a relaxed attitude to noise and movement from audiences. Theatre doors remain open, house lights will be up, sound and lighting cues may be modified, doors will be open for people to come and go as they wish and a quiet area is available for audiences. Resources are also available to help audiences prepare for the performance.

You can take your headphones and your tablet into the theatre to assist with communication. We just ask that you please inform the ushers beforehand. We also recommend that you are mindful of the people around you whilst using a tablet, and limit its use throughout the performance so that it is not too distracting to others.

There will be a designated Quiet Area for you to go to in the foyer of the theatre. The Quiet Area will be somewhere you can relax before the show, and where you can come and go to whenever you want during the performance, should you need to take a break. There will be comfy seating including bean bags, sensory items, and the Visual Story will be available. You can return to the theatre when you are ready – trained staff are available to assist as required.

Yes, we will have a number of highly trained Front of House staff available both in the foyer and in the theatre who will be able to assist you at any time.  
School lunches may be eaten on the lawn area between the Theatres Building and Hamer Hall or in the Queen Victoria Gardens opposite Arts Centre Melbourne. If it rains, students may eat lunches in the theatre foyers (subject to performance schedules). Please note: food and drinks are not permitted in the auditorium.

Schools Performances
Please arrive at Arts Centre Melbourne Forecourt in front of the Theatres Building (under the spire) 30 minutes prior to your scheduled performance time. You will be met by a member of the Education team who will then direct your group to the appropriate foyer. This is good time to use the bathrooms before you proceed to the theatre. If you are bringing multiple age groups, it helps if classes are lined up with the most junior classes first as we like to seat them in front of the older children.

The Channel
The Channel is located next to Hamer Hall along the Yarra River. From St Kilda Road–Walk around Hamer Hall main entrance to the right, and pass Fatto Restaurant. The entrance to The Channel is the set of glass doors to your left. Staff will meet groups at Arts Centre Melbourne Reception at The Channel main entrance. Please arrive 5 minutes prior to the start time unless otherwise arranged.

ArtsConnect9 experiences
Please check your booking confirmation for venue locations and arrival times.
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