Bookings must be made online, using our online booking form, which is linked to on each event page.
|Contact Teacher||Make booking using online booking form||At least six weeks before event date
Bookings may still be made within the 6 week period, the team will work with you to fast track the booking process
|Schools Engagement Team||
Tickets are booked
|Within 7 working days of receipt of Online Booking Form|
|Contact Teacher||Finalise numbers and make payment||Within six weeks
If not received by due date, tickets may be released for general sale and cancellation fees may be incurred.
The Victorian Arts Centre Trust ABN 83 295 983 059 trading as Arts Centre Melbourne (“ACM”) is a member of Live Performance Australia (“LPA”) and adheres to the LPA Ticketing Code of Practice. Read ACM's Terms and Conditions of Purchase
For bookings made more than six weeks before the event date, ticket numbers and full payment will be due within six weeks of the booking being confirmed by ACM.
For bookings made within six weeks of the event date, finalised ticket numbers and full payment will be due within two weeks of the booking being confirmed by ACM.
You must advise ACM in writing of any changes to your booking.
Any changes to student numbers are only permitted within six weeks of the booking being confirmed by ACM. Tickets may be reduced by a maximum of 10% of the original booking only.
Tickets may be increased, pending availability.
Once payment has been made, the booking is finalised and no further changes are permitted.
For bookings made within six weeks of the event date, no amendments to bookings or refunds are permitted. The school is liable to pay the total cost of the original booking.
Cancellations are only accepted before final payment is due.
Once payment has been made the booking is finalised and no refunds will be provided.
Masks are highly encouraged for people aged 8 years and over.
We ask that you and each member of your booking party make a reasonable assessment of your health status before attending our venue or the event. If you have COVID-19, are displaying symptoms of COVID-19, or are required to self-isolate due to public health directions please contact us at firstname.lastname@example.org as soon as possible, and no prior to the start of the booked performance or workshop.
If you have the following symptoms, however mild, you must not enter our site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste.
For tickets booked through Arts Centre Melbourne, if a performance is cancelled or postponed due to COVID-19, you can receive a full refund. Tickets can also be exchanged for another performance date, subject to availability.
Additional terms and conditions are eligible to any school who receives First Call Funding from ACM. These terms can be found here
The Contact Teacher is responsible for ensuring that student numbers are accurate, payment is organised and the school is notified of the booked activities.
If the Contact Teacher leaves the school, it is their responsibility to pass all information of the booking to a new contact teacher before they depart and to inform ACM of the change of contact teacher.
The school is responsible for supervising all members of the school group and for providing the required number of teachers and/or authorised supervising adults to accompany the group.
The school must ensure that all members of the school group, including teachers and authorised supervising adults, comply with:
The school warrants that all teachers and authorised supervising adults hold Working with Children Checks and other such checks, as required by law, to prove the suitability of a person to work with children and young people. For more information see our Child Safety Policy.
The school indemnifies ACM against all loss, damage and costs incurred, sustained or suffered by ACM arising out of, or in connection with, or as a consequence of, whether directly or indirectly, the entry or presence of the school group at ACM premises or any failure by the school to comply with these schools requirements.
Our FAQs page contains useful information about our program. If your question is not addressed here or pertains to a specific performance or workshop, please don’t hesitate to contact the Schools’ Engagement Team. Drop us an email at email@example.com or give us a call on (03) 9281 8582.