Tickets for performances purchased through an authorised outlet will be fully refunded, including fees.
If you purchased your tickets through Arts Centre Melbourne, you do not need to contact us.
Ticket refunds will be processed automatically in order of performance date and our team are working as quickly as possible to process all refunds.
All tickets purchased using a credit card will be automatically refunded back to the original credit card used at the time of booking. Once we process the refund, please allow plenty of time for this to show on your credit card statement. For tickets purchased using cash,
EFTPOS or a credit card that has now expired, our team will contact you directly to discuss the refund process.
We are working tirelessly to reschedule as many performances as possible. When a new date is confirmed for an affected performance, we will advise you by email. You will be issued with new ticket(s) for the rescheduled date approximately one month prior to the performance. You will keep your original seat allocation(s). Your new tickets will be issued via regular post or held at the Box Office for collection if this was your original selected option. If you are unable to attend the new date, you can request a full refund. Details will be provided in the email.
The following list of rescheduled performances will be updated as new shows are confirmed
A situation of this magnitude is unprecedented for our organisation and we are working to be as responsive as possible in real-time. We sincerely thank you for your understanding and patience as we work as hard as we can to help you during this time.
If you have any other ticketing enquiries, please email email@example.com, keeping in mind that we will be experiencing a high volume of enquiries over the coming days.
Updates on our operations and performances from Tuesday 14 April 2020 will be communicated and posted on our website.