Help the performing arts recover

Our Reopening

What is open?
Arts Centre Melbourne is currently closed. Following Victorian Government guidelines, previously scheduled performances and events are currently postponed.
For ticket holders booked to attend an upcoming performance, when a new date is confirmed we will contact you by email.
Our car park will remain open - please see below.


How do I use the car park?
For safety and convenience, our car park is now a cash-free facility. Please ensure you have a valid credit or debit card to pay for your parking.
We also now offer contactless payment and access to the car park. Download the Ubipark app for convenient and contactless access to our car park via your mobile phone.
Parking is available on the lower level only, with entry from Sturt Street. All cars exit the Arts Centre Melbourne Car Park onto Southbank Boulevard and must turn left. The exit onto Sturt Street is currently closed.
Valet Parking is not currently available.


How do I buy tickets to an event?
Due to current government guidelines, our venue and Box Office are currently closed, so you won’t be able to buy tickets to events onsite. You can buy your tickets on our website or contact us on 1300 182 183.


What about Tixatsix?
We are not currently offering our usual TixatSix offering.


When do you expect to fully reopen all of the theatres?
We are closely following the advice and requirements of government health authorities and will reopen our theatres when it is safe to do so and when our presenters are able to return.


Will you continue to offer digital content?
Yes, we will continue offering digital content, through our Together With You platform.


Upcoming Events

I have a ticket to an upcoming event. How will I know if it is going ahead?
All ticket holders will be contacted directly and notified if there are any changes to their upcoming events.


Do I get a ticket refund for a cancelled performance?
Yes. Tickets for performances purchased through an authorised outlet will be fully refunded, including fees. For more information, visit Affected Performances.


Can I get a refund if I am unwell or someone I have been in contact with displays symptoms?
If you, or someone you have been in contact with, are displaying symptoms of COVID-19 please contact us at tickets@artscentremelbourne.com.au to request a refund. Symptoms of COVID-19 include fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.


Will performances be rescheduled?
We are working tirelessly to reschedule as many performances as possible. For more information, visit Affected Performances.


How can I find out about upcoming events and experiences at Arts Centre Melbourne?
Our website provides the most up-to-date information about our reopening, upcoming events and digital offerings. You can also follow Arts Centre Melbourne on Facebook and subscribe to our eNewsletter for timely updates.


During our closure

I’m attending a scheduled function, conference or meeting. Should I attend?
All functions, conferences and meetings during the closure period will not be proceeding. Please contact your event organiser directly in regards to any ticket purchases or enquiries.


I’ve organised a function, conference or meeting. What should I do?
If your function is due to be held during the closure period, our team will be in touch with you soon.


I’ve booked an education class, Valet Parking, a Guided Tour and/or a Food & Beverage Package. What do I do?
All tours, parking and food & beverage bookings during the closure will be refunded automatically in line with how we process performance ticket refunds. You do not need to contact us for these refunds to be processed. Our car park is still open for standard parking, but Valet Parking will not be available.


Reopening Venue Safety

What safety measures and precautions are you taking against COVID-19 when you do reopen?
A range of public health, hygiene and physical distancing measures will be put in place to ensure the safety of our visitors, staff and stakeholders:

  • Regularly cleaning and sanitising our venues and publicly accessible areas with approved disinfectant products throughout the day.
  • Maintaining physical distancing requirements (1 person per 4 square metres, and 1.5 metres apart) and introducing new signage, to help visitors safely move through our spaces.
  • Installing hand sanitiser stations around our spaces and maintaining handwash in bathrooms.
  • Introducing a cashless, contactless payment system at points of sale (e.g. cafés, car park).
  • Introducing ticketless entry, allowing visitors to get their names marked off a list.
  • Requesting all visitors attending any events in our spaces supply first name and phone number to allow for government contact tracing if required. All information will be kept in a secure place in accordance with privacy rules for 28 days, then destroyed.

What should I do before I visit or if I feel unwell?
We ask that you and each member of your booking party make a reasonable assessment of your health status before attending our venue or the event. If you, or someone you have been in contact with, are displaying symptoms of COVID-19 please contact us at tickets@artscentremelbourne.com.au to request a refund.
If you have any of the following COVID-19 symptoms, please do not attend any Arts Centre Melbourne site:

  • Fever
  • Chills or sweats
  • Cough
  • Sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell

If you are concerned about your symptoms, please contact your doctor or the Department of Health and Human Services (DHHS) coronavirus (COVID-19) hotline on 1800 675 398 for advice on testing.


What am I required to do when I visit?
All visitors must practise strict physical distancing.

  • Don’t shake hands, hug or kiss as a greeting.
  • Keep 1.5 metres away from other people at all times, including in corridors, bathrooms, lifts and all interior spaces.
  • When waiting in line or walking through our buildings, be patient and give others space so they can give you yours – be responsible for keeping your distance.
  • Make use of hand sanitisers and wash your hands frequently while on site.
  • Everyone must wear a face covering to help prevent the spread of coronavirus. Some lawful exceptions do apply.
  • Follow signage and directions given on site to address physical distancing requirements.

How can I support the arts industry at this time?

Performing arts workers across the state are experiencing the immediate and devastating impact of event cancellations and venue closures due to COVID-19. We strongly encourage people to donate the value of refunded tickets, or another amount, to one of three tax-deductible charities.


My question still isn’t answered.

For ticketing enquiries, email tickets@artscentremelbourne.com.au

For membership enquiries, email membership@artscentremelbourne.com.au

For all other enquiries, email talkto@artscentremelbourne.com.au

A situation of this magnitude is unprecedented for our organisation and we are working to be as responsive as possible in real-time. We thank you for your patience and understanding.


Closure affected performances
Donate to support performing arts workers

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