Find out more about navigating our venues, accessible toilets, Changing Places, assistance animals and how to seek help.
Arts Centre Melbourne has three buildings – the Theatres Building, Hamer Hall and Sidney Myer Music Bowl.
The Theatres Building (the building with the spire) has two main entry points – the main front doors on St Kilda Rd and via the Arts Centre Melbourne carpark. All levels in the building can be reached via stairs or lift. There are also escalators between level 6 (street level) and level 5 (the main foyer and the level you enter from the carpark).
Hamer Hall (the big round building on the banks of the Yarra) has one main entry point – the main front doors on St Kilda Rd. These doors can be reached without stairs via St Kilda Rd, or via an outdoor lift between Southbank Promenade and St Kilda Rd (just before the base of the Princes Bridge). All levels in the venue can be reached via stairs or lift, and there are escalators between levels 6 and 2.
Sidney Myer Music Bowl has one main entry point – Gate 1. More information about access at the Bowl can be found here
All levels of Arts Centre Melbourne’s Theatres Building and Hamer Hall are wheelchair accessible. The Channel (located on the Yarra River side of Hamer Hall) is also wheelchair accessible.
Both levels of the Arts Centre Melbourne car park are wheelchair accessible. Accessible parking bays are available on both levels.
There are wheelchair spaces at all events, subject to availability. Bookings can be made online or via phone, 1300 182 183. For more information about booking a wheelchair space, visit our Booking An Event page
Accessible theatre seats, for customers wishing to transfer out of a wheelchair into a theatre seat, are available in designated locations in the Fairfax Studio and Hamer Hall. We need a minimum of 24 hours’ notice if you wish to transfer out of a wheelchair into one of these locations. This will assist our team to safely prepare your seating allocation to best meet your needs before your arrival. Please contact us by calling 1300 182 183 to discuss availability and to book your seat.
Our team is not able to assist visitors in transferring to seats, or provide personal attendant services.
Visitors can book a wheelchair to use for the duration of their visit to assist with travel throughout our buildings. This service is available free of charge. Bookings can be made via phone on 1300 182 183 or via email at email@example.com. These wheelchairs cannot be taken offsite.
In the Theatres Building (the building with the spire), there are accessible toilets on:
In Hamer Hall (the big round building on the banks of the Yarra), there are accessible toilets on:
In the Channel (located on the river side of Hamer Hall), there are:
At Sidney Myer Music Bowl (the outdoor venue in the Kings Domain Parklands), there are accessible toilets:
A Changing Place toilet facility is located on Level 3 of Hamer Hall near the south lift. It is designed for people who cannot use standard accessible toilets. It has a full-sized changing table, hoist system, toilet and basin.
Important Information: To use the Changing Place facility please bring your Master Locksmith Access Key (MLAK) to open this toilet. Please contact our Security team if a MLAK key is required. For health and safety reasons we do not provide slings. We ask that you please bring your own which should be compatible with the loop system.
Opening hours: This facility is available to use 24/7. If you require access to the facility when Hamer Hall is closed, please contact our Security team on (03) 9281 8288 to escort you.
Assistance animals are welcome in all areas of Arts Centre Melbourne. Water bowls are available on request.
If you need assistance at Arts Centre Melbourne, please ask our team. You can find them at all venue doors, when a show is going in, or at our Welcome Desk on Level 6 of the Theatres Building.