COVIDSafe: Hirers

It is mandatory for every Victorian business to have a COVIDSafe Plan for each worksite. The Arts Centre Melbourne COVIDSafe & Wellbeing Plan outlines the COVID-19 safety precautions we have in place throughout the opening up of our venues and facilities. This will ensure the safety and wellbeing of everyone who visits us, including our customers, presenters, hirers and team members.

We can’t wait to welcome you to Arts Centre Melbourne again. However your time with us will look and feel different. We want to you be confident that we have your safety and wellbeing in mind every step of the way, so below we have detailed what you can expect when visiting us.

A range of safety and hygiene measures are in place to ensure your safety and wellbeing.

Regular cleaning

• Regularly cleaning and sanitising of our venues and publicly accessible areas with approved disinfectant products throughout the day. We clean high touch points hourly.

Physical distancing and signage

• It is vital to stay at least 1.5 metres from others, especially when moving around our site.
• Signage in and around our buildings will help you maintain physical distancing, including in high traffic areas like corridors and areas where queues may form.
• Entries and exits will be one-way only and marked with signage.
• Lifts will have capacity limits marked with signage to ensure physical distancing can be maintained.

Hand hygiene

• Hand sanitisers are available upon entry to all venues, events and activity spaces.
• Handwash will be regularly restocked in all bathrooms.

Cashless venue

• Arts Centre Melbourne is now a cashless organisation. All points of payment in all areas (tickets, parking, retail, cafés and bars) accept Visa, Mastercard and American Express payments.

Mask wearing

• Masks must be worn indoors at all times (unless eating or drinking), and at any outdoor venues or sites where physical distancing is not possible. We do understand that some people have medical exemptions for wearing masks and will respect this.

Contact tracing

• QR code registration, either via a mobile phone or an available Arts Centre Melbourne tablet, is required if customers are staying longer than 15 minutes at any Arts Centre Melbourne venue. Data is collected and held securely with no third-party provider involved. The data is automatically deleted after 28 days and will not be disclosed or shared with any third party (as per our Privacy Policy) during that period, except if requested from the Victorian Department of Health and Human Services.

As well as our standard conditions of entry, we will implement additional health and safety measures to ensure your safety and wellbeing. Please note that these conditions apply to everyone attending all areas of our site (indoor and outdoor) and are subject to change without notice at the discretion of Arts Centre Melbourne.

• If you have the following symptoms, however mild, you must not enter our site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste. Please get tested and quarantine at home until you receive your test results.
• Masks must be worn indoors at all times (unless eating or drinking), and at any outdoor venues or sites where physical distancing is not possible. We do understand that some people have medical exemptions for wearing masks and will respect this.
• By entering our site, you agree to abide by the new health and safety measures outlined in the Arts Centre Melbourne COVIDSafe & Wellbeing Plan. This can include, but is not limited to, physical distancing, temperature screenings, sanitisation and restricted public access. Failure to comply with these measures may result in you being asked to leave our venue.
• We encourage everyone to download the Australian Government’s COVIDSafe app to enhance contact tracing while at the venue and beyond.
• Arts Centre Melbourne retains the right to refuse entry to any person who refuses to adhere to our health and safety measures.

We ask that you and each member of your booking party make a reasonable assessment of your health status before attending our venue or the event. If you or someone you have been in contact with are displaying symptoms of COVID-19 please contact the event organiser and the Arts Centre Melbourne events team on events@artscentremelbourne.com.au

If you have the following symptoms, however mild, you must not enter our site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste.

If you are concerned about your symptoms, please contact your doctor or the Department of Health and Human Services (DHHS) coronavirus (COVID-19) hotline on 1800 675 398 for advice on testing. Get tested and quarantine at home until you receive your test results.

If you start to feel unwell while visiting us at Arts Centre Melbourne, you should advise a member of our team and then leave site immediately. If you find at a later date you have tested positive for COVID-19 please call our Safety and Security team on 9281 8316, who will treat your call with strict confidence.

We are currently planning for a safe and stepped opening up of Arts Centre Melbourne.

Our outdoor café Protagonist and Sunday Market are now open. The Australian Music Vault exhibition is open and remains free for all visitors – we have made adjustments to the experience, including timed entry sessions and QR code contact tracing.

The Live at the Bowl festival is now on the Sidney Myer Music Bowl. Learn about the festival COVIDSafe measures.

Building access will not be available as a public thoroughfare to the surrounding Melbourne Arts Precinct or our car park.

Toilets will be accessible on Level 6 (St Kilda Road level) from the exterior of the building.

Car Park access is via the stairs near the fountain where NGV meets St Kilda Road. Car Park access for people who cannot use stairs is via Southbank Boulevard or by calling Arts Centre Melbourne Security on 9281 8316.

As per government guidelines masks must be carried with you at all times. Masks must be worn indoors, including during a performance. Masks must also be worn outdoors where you cannot safely distance from other patrons.

Masks must be worn inside the Australian Music Vault exhibition space, as physical distancing may be difficult.

Our team members will be wearing face masks for your safety.

For safety and convenience, our Car Park is now a cash-free facility. Please ensure you have a valid credit or debit card to pay for your parking. We also offer contactless payment and access to the Car Park. Download the Ubipark app for convenient and contactless access to our Car Park via your mobile phone.

Parking is available on the lower level only, with entry from Sturt Street. All cars exit the Arts Centre Melbourne Car Park onto Southbank Boulevard and must turn left. The exit onto Sturt Street is currently closed.

Valet Parking is not currently available.