It is mandatory for every Victorian business to have a COVIDSafe Plan for each worksite. The Arts Centre Melbourne COVIDSafe & Wellbeing Plan outlines the COVID-19 safety precautions we have in place throughout the opening up of our venues and facilities. This will ensure the safety and wellbeing of everyone who visits us, including our customers, presenters, hirers and team members.
To ensure consistency of practice we request a copy of the COVIDSafe Plan of visiting companies and organisations. Should these plans be contradictory, the Arts Centre Melbourne COVIDSafe & Wellbeing Plan will prevail. Where an artist is not part of an organisation/company they will be required to comply with all requirements as outlined in their contract and Arts Centre Melbourne’s COVIDSafe & Wellbeing Plan.
Subcontractors must have and complete their own COVIDSafe Plan for the site they are working on, so we will be asking you provide one when working with us. There may be some site-specific elements of your COVIDSafe Plan that you are not able to fill out yourself (such as screening and collecting records of all site visitors) as we manage the site. In such instances, it is recommended that your COVIDSafe Plan adopts the site-specific elements of our venues’ plans to ensure they are consistent. We will also need to understand what other sites you are working on to manage cross infection risks.
If you have questions please contact your Account Manager.
We can’t wait to welcome you to Arts Centre Melbourne again. However your time with us will look and feel different. We want to you be confident that we have your safety and wellbeing in mind every step of the way, so a range of safety and hygiene measures are now in place. Below we have detailed what you can expect when visiting us.
Physical distancing and signage
As well as our standard conditions of entry, we will implement additional health and safety measures to ensure your safety and wellbeing. Please note that these additional conditions of entry apply to everyone attending all areas of our site (indoor and outdoor) and are subject to change without notice at the discretion of Arts Centre Melbourne.
If you have the following symptoms, however mild, you must not enter our site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste.
If you are concerned about your symptoms, please contact your doctor or the Department of Health and Human Services (DHHS) coronavirus (COVID-19) hotline on 1800 675 398 for advice on testing. Get tested and quarantine at home until you receive your test results.
If you start to feel unwell while visiting us at Arts Centre Melbourne, you should advise a member of our team and then leave site immediately. If you find at a later date you have tested positive for COVID-19 please call our Safety and Security team on 9281 8316, who will treat your call with strict confidence.
Following Victorian Government guidelines, Arts Centre Melbourne is currently closed.
However, contractors, visitors, presenters and artists will be welcomed to Arts Centre Melbourne for broadcasting, safety training and private functions at this time. We are developing communication and marketing plans to ensure our successful opening maximises preparedness and minimises customer dissatisfaction.
Our car park remains open. Please see below for additional car park information.
We are currently planning for a safe and stepped opening up of Arts Centre Melbourne.
Our outdoor café Protagonist and Sunday Market are now open. The Australian Music Vault exhibition is open and remains free for all visitors – we have made adjustments to the experience, including timed entry sessions and QR code contact tracing.
Building access will not be available as a public thoroughfare to the surrounding Melbourne Arts Precinct or our car park.
Toilets will be accessible on Level 6 (St Kilda Road level) from the exterior of the building.
Car Park access is via the stairs near the fountain where NGV meets St Kilda Road. Car Park access for people who cannot use stairs is via Southbank Boulevard or by calling Arts Centre Melbourne Security on 9281 8316.
The only entrance and exit points for Hamer Hall, Theatres Building and Sidney Myer Music Bowl are via Stage Door. Density quotients for these spaces will be displayed and must be adhered to, and we may ask you to arrive at specific times to help with physical distancing requirements and reduce wait times upon entry.
Decals and QR codes are also found outside these entrances to ensure physical distancing is maintained and to enhance the Health Declaration process that you will be required to complete upon arrival. There are also various navigation markers, including signage and decals throughout our venues to direct the flow of people. Your Account Manager or Producer will also help guide you should you need assistance.
As per government guidelines masks must be carried with you at all times. Masks must be worn indoors, including during a performance. Masks must also be worn outdoors where you cannot safely distance from other patrons.
Masks must be worn inside the Australian Music Vault exhibition space, as physical distancing may be difficult.
Our team members will be wearing face masks for your safety.
For safety and convenience, our car park is now a cash-free facility. Please ensure you have a valid credit or debit card to pay for your parking. We also offer contactless payment and access to the car park. Download the Ubipark app for convenient and contactless access to our car park via your mobile phone.
Parking is available on the lower level only, with entry from Sturt Street. All cars exit the Arts Centre Melbourne car park onto Southbank Boulevard and must turn left. The exit onto Sturt Street is currently closed.
Valet Parking is not currently available.
For safety-related enquiries, email email@example.com
For all other enquiries, please contact your Account Manager or Producer directly, or for general questions email firstname.lastname@example.org
We are working to be as responsive as possible during this busy time. We thank you for your patience and understanding.