COVIDSafe: Presenters

It is mandatory for every Victorian business to have a COVIDSafe Plan for each worksite. The Arts Centre Melbourne COVIDSafe & Wellbeing Plan outlines the COVID-19 safety precautions we have in place throughout the opening up of our venues and facilities. This will ensure the safety and wellbeing of everyone who visits us, including our customers, presenters, hirers and team members.

To ensure consistency of practice we request a copy of the COVIDSafe Plan of visiting companies and organisations. Should these plans be contradictory, the Arts Centre Melbourne COVIDSafe & Wellbeing Plan will prevail. Where an artist is not part of an organisation/company they will be required to comply with all requirements as outlined in their contract and Arts Centre Melbourne’s COVIDSafe & Wellbeing Plan.

Subcontractors must have and complete their own COVIDSafe Plan for the site they are working on, so we will be asking you provide one when working with us. There may be some site-specific elements of your COVIDSafe Plan that you are not able to fill out yourself (such as screening and collecting records of all site visitors) as we manage the site. In such instances, it is recommended that your COVIDSafe Plan adopts the site-specific elements of our venues’ plans to ensure they are consistent. We will also need to understand what other sites you are working on to manage cross infection risks.

If you have questions please contact your Account Manager.

We can’t wait to welcome you to Arts Centre Melbourne again. However your time with us will look and feel different. We want to you be confident that we have your safety and wellbeing in mind every step of the way, so a range of safety and hygiene measures are now in place. Below we have detailed what you can expect when visiting us.

Regular cleaning

• Regularly cleaning and sanitising of our venues with approved disinfectant products throughout the day. We clean high touchpoints hourly.

Physical distancing and signage

• Please stay at least 1.5 metres from others, especially when moving around our site.
• Signage in and around our buildings will help you maintain physical distancing, including in high traffic areas like corridors and areas where queues may form.
• Entries and exits will be one-way only and marked with signage.
• Lifts will have capacity limits marked with signage to ensure physical distancing can be maintained.

Hand hygiene

• Hand sanitisers are available upon entry to all venues, events and activity spaces.
• Handwash will be regularly restocked in all bathrooms.

Cashless venue

• Arts Centre Melbourne is now a cashless organisation. All points of payment in all areas (tickets, parking, retail, cafés and bars) accept Visa, Mastercard and American Express payments.

Mask wearing

• Masks are strongly recommended where physical distancing is not possible.

Contact tracing

• QR code registration via a mobile device is required for all guests on arrival.
• We encourage you to download the Service Victoria app prior to your visit to ensure a faster check-in time.
• For patrons who do not have a smartphone, or whose mobile device is not QR code compatible, we have iPads on site that allow customers to register their details for contact tracing.
• Data is collected and held securely by Service Victoria and is automatically deleted after 28 days unless it is required for contact tracing. For more information visit service.vic.gov.au/check-in-privacy

As well as our standard conditions of entry, we will implement additional health and safety measures to ensure your safety and wellbeing. Please note that these additional conditions of entry apply to everyone attending all areas of our site (indoor and outdoor) and are subject to change without notice at the discretion of Arts Centre Melbourne.

• If you have the following symptoms, however mild, you must not enter our site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste. Please get tested and quarantine at home until you receive your test results.
• Anyone who is subject to a Department of Health direction in relation to an outbreak in Victoria or interstate must not attend Arts Centre Melbourne for any reason. For an up-to-date list of travel updates, exposure sites and more information on what to do visit https://www.coronavirus.vic.gov.au/travel-updates
• Masks are strongly recommended where physical distancing is not possible.
• By entering our site, you agree to abide by the new health and safety measures outlined in the Arts Centre Melbourne COVIDSafe & Wellbeing Plan. This can include, but is not limited to, physical distancing, temperature screenings, sanitisation and restricted public access. Failure to comply with these measures may result in you being asked to leave our venue.
• We encourage everyone to download the Australian Government’s COVIDSafe app to enhance contact tracing while at the venue and beyond.
• Arts Centre Melbourne retains the right to refuse entry to any person who refuses to adhere to our health and safety measures.

If you have the following symptoms, however mild, you must not enter our site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste.

If you are concerned about your symptoms, please contact your doctor or the Victorian Government’s 24/7 Coronavirus Hotline on 1800 675 398 for advice on testing. Get tested and quarantine at home until you receive your test results.

If you start to feel unwell while visiting us at Arts Centre Melbourne, you should advise a member of our team and then leave site immediately. If you find at a later date you have tested positive for COVID-19 please call our Safety and Security team on 9281 8316, who will treat your call with strict confidence.

Arts Centre Melbourne is opening up under a safe and stepped program with most venues now open. Entry to performance spaces is limited to valid ticketholders only.

Building access will not be available as a public thoroughfare to the surrounding Melbourne Arts Precinct or our car park. Access is limited to valid ticketholders only.

Toilets will be accessible on Level 6 (St Kilda Road level) from the exterior of the building.

Car Park access is via the stairs near the fountain where NGV meets St Kilda Road. Car Park access for people who cannot use stairs is via Southbank Boulevard or by calling Arts Centre Melbourne Security on 9281 8316.

The only entrance and exit points for Hamer Hall, Theatres Building and Sidney Myer Music Bowl are via Stage Door. Density quotients for these spaces will be displayed and must be adhered to, and we may ask you to arrive at specific times to help with physical distancing requirements and reduce wait times upon entry.

Decals and QR codes are also found outside these entrances to ensure physical distancing is maintained and to enhance the Health Declaration process that you will be required to complete upon arrival. There are also various navigation markers, including signage and decals throughout our venues to direct the flow of people. Your Account Manager or Producer will also help guide you should you need assistance.

As per government guidelines masks must be carried with you at all times. Face masks are strongly recommended where 1.5m physical distancing is not possible.

For safety and convenience, our car park is now a cash-free facility. Please ensure you have a valid credit or debit card to pay for your parking. We also offer contactless payment and access to the car park. Download the Ubipark app for convenient and contactless access to our car park via your mobile phone.

Parking is available on the lower level only, with entry from Sturt Street. All cars exit the Arts Centre Melbourne car park onto Southbank Boulevard and must turn left. The exit onto Sturt Street is currently closed.

Valet Parking is not currently available.