It is mandatory for every Victorian business to have a COVIDSafe Plan for each worksite. The Arts Centre Melbourne COVIDSafe & Wellbeing Plan outlines the COVID-19 safety precautions we have in place throughout the opening up of our venues and facilities. This will ensure the safety and wellbeing of everyone who visits us, including our customers, presenters, hirers and team members.
We can’t wait to welcome you to Arts Centre Melbourne again. However your time with us will look and feel different. We want to you be confident that we have your safety and wellbeing in mind every step of the way, so below we have detailed what you can expect when visiting us.
Vaccination
Cleaning
Physical distancing and signage
Hand hygiene
Cashless venue
Mask wearing
In line with our standard conditions of entry, we will implement additional health and safety measures to ensure your safety and wellbeing. Please note that these additional conditions of entry apply to everyone attending all areas of our site (indoor and outdoor) and are subject to change without notice at the discretion of Arts Centre Melbourne.
We ask that you and each member of your booking party make a reasonable assessment of your health status before attending our venue or the event. If you have COVID-19, are displaying symptoms of COVID-19, or are required to self-isolate due to public health directions please contact us at tickets@artscentremelbourne.com.au to request an exchange or refund before the show commences.
If you have the following symptoms, however mild, you must not enter our site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste.
If you are concerned about your symptoms or are a close contact, please read the information on the Victorian Government Coronavirus website or call the 24/7 Hotline on 1800 675 398. Get tested and quarantine at home until you receive your test results.
If you start to feel unwell while visiting us at Arts Centre Melbourne, you should advise a member of our team and then leave site immediately. If you find at a later date you have tested positive for COVID-19 please call our Safety and Security team on 9281 8316, who will treat your call with strict confidence.
In line with Victorian Government health guidelines, visitors will no longer need to check-in or provide evidence of their vaccination status.
In line with Victorian Government health guidelines, visitors will no longer need to check-in or provide their vaccination status.
Face masks are strongly recommended indoors.
The Theatres Building (under the Spire) will be available to enter via the car park and front doors at St Kilda Road, during extended opening hours. The time that the doors close will vary dependent upon performances and their finish times.
Monday – Friday: 7:00am – 7:00pm
Saturday: 8:30am – 7:00pm
Sunday: 9:00am – 5:00pm
Toilets will be accessible on Level 6 (St Kilda Road level).
Outside of these hours car park access is via the stairs near the fountain where NGV meets St Kilda Road. Car park access for people who cannot use stairs is via Southbank Boulevard or by calling Arts Centre Melbourne Security on 9281 8316.
For safety and convenience, our car park is now a cash-free facility. Please ensure you have a valid credit or debit card to pay for your parking. We also offer contactless payment and access to the car park. Download the Ubipark app for convenient and contactless access to our car park via your mobile phone.
Parking is available with entry from Sturt Street. All cars exit the Arts Centre Melbourne car park onto Southbank Boulevard and must turn left.
Valet Parking is not currently available.
For performances in the Theatres building – State Theatre, Playhouse or Fairfax Studio – the cloakroom is located in the Smorgan Family Plaza on Level 5 of the Theatres Building (the building with the big spire). This is one level below street, or the same level as the entrance into the building from the Arts Centre Melbourne car park.
Our Theatres building cloakroom opens 75 minutes before a show in the State Theatre, Playhouse or Fairfax Studio, and closes 30 minutes after the conclusion of that performance.
For performances at Hamer Hall, the cloakroom is in the St Kilda Road Foyer on Level 6 (street level).
Our Hamer Hall cloakroom opens 60 minutes before a show in the venue and closes 30 minutes after the conclusion of that performance.
We conduct hourly cleaning of high-touchpoint areas with approved disinfectant products throughout the day.
In the Theatres Building, we have upgraded the air conditioning and ventilation system to a higher grade of filtration, the same system was implemented in Hamer Hall in 2012 during refurbishment. In addition, our air-conditioning units across both spaces are currently operating at 100% outside air – which means constant cycling of fresh outdoor air through all occupied indoor spaces.
You can buy your tickets on our website or call us Monday to Friday, 9am – 4:30pm on 1300 182 183.
Our website is the quickest and easiest way to secure tickets for all events. Paperless mobile tickets will be emailed to your inbox to access straight from your mobile device, to be scanned upon entry at your event or performance.
Our Box Offices are only open pre-show:
– The Theatres Building is open 75 minutes prior
– Hamer Hall open 60 minutes prior
– Sidney Myer Music Bowl is open 60 minutes prior
Arts Centre Melbourne is cashless we are only accepting credit or debit cards or Arts Centre Melbourne gift vouchers for in-person sales.
When you purchase your tickets from Arts Centre Melbourne, our Terms & Conditions of Purchase will include accepting compliance with what is expected of you under this plan.
For tickets booked through Arts Centre Melbourne, if a performance is cancelled or postponed due to COVID-19, you can receive a full refund. Tickets can also be exchanged for another performance date, subject to availability.
Restrictions and specific requirements in response to COVID-19 may change between the time you secure tickets and the time you attend. If you have purchased tickets through Arts Centre Melbourne we will email you should any details of your booking change.
The Theatres Building Box Office (State Theatre, Playhouse, Fairfax Studio) is open 75 minutes prior to the performance.
The Hamer Hall Box Office is open 60 minutes prior to the performance.
The Sidney Myer Music Bowl Box Office is open 60 minutes prior to the performance.
Our venues operate at their maximum allowable capacity, as per current Government health measures and an approved COVIDSafe Plan. Under these protocols you may be seated next to other patrons and distancing might not be possible.
We are not currently offering our usual tixatsix offering.
Events currently on sale at Arts Centre Melbourne are being sold according to current Victorian COVIDSafe guidelines. Changes to restrictions may result in changes to seating configurations in our venues. Should this happen, unfortunately we are unable to accommodate requests to change seating.
Purchasing a ticket early can give you the greatest chance of not being affected by any tightening of restrictions. In the event that our allowable capacity reduces, Arts Centre Melbourne will cancel and refund affected tickets. Affected ticketing holders will be contacted directly by our team.
All ticket holders will be contacted directly and notified if there are any changes to their upcoming shows.
To view current cancelled and rescheduled shows, please visit Affected Performances.
Yes. Tickets for performances purchased through Arts Centre Melbourne will be fully refunded, including fees. Subject to availability, tickets can also be exchanged into another date of the same performance. For more information, visit our Terms& Conditions of Purchase.
If you have COVID-19, are displaying symptoms of COVID-19, or are required to self-isolate due to public health directions please contact us at tickets@artscentremelbourne.com.au to request an exchange or refund before the show commences.
Symptoms of COVID-19 include fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.
Arts Centre Melbourne operates within Victorian Government health advice which requires all ticketholders to be fully vaccinated or have a valid medical exemption. You will not be entitled to a refund or exchange if you do not comply with these vaccination requirements. Please read the Terms & Condition of Purchase.
For ticket buyers who booked prior to 21 October 2021, you can request a refund if you are unable to comply with these conditions. Please your email your details including order number to tickets@artscentremelbourne.com.au.
We are working to reschedule as many performances as possible. When a new date is confirmed all ticketholders will be contacted directly. For more information, visit Affected Performances.
Our website provides the most up-to-date information about our reopening, upcoming shows and digital offerings. You can also follow Arts Centre Melbourne on Facebook and subscribe to our eNewsletter for timely updates.
For ticketing enquiries, email tickets@artscentremelbourne.com.au
For membership enquiries, email membership@artscentremelbourne.com.au
For all other enquiries, please contact us.
We are working to be as responsive as possible during this busy time. We thank you for your patience and understanding.
