COVIDSafe: Visitors

It is mandatory for every Victorian business to have a COVIDSafe Plan for each worksite. The Arts Centre Melbourne COVIDSafe & Wellbeing Plan outlines the COVID-19 safety precautions we have in place throughout the opening up of our venues and facilities. This will ensure the safety and wellbeing of everyone who visits us, including our customers, presenters, hirers and team members.

We can’t wait to welcome you to Arts Centre Melbourne again. However your time with us will look and feel different. We want to you be confident that we have your safety and wellbeing in mind every step of the way, so below we have detailed what you can expect when visiting us.

Regular cleaning

• Regular cleaning and sanitising our venues with approved disinfectant products throughout the day. We clean high touch points hourly.

Physical distancing and signage

• Please try to maintain at least 1.5 metres from others where possible, especially when moving around our site.
• Signage in and around our buildings will help you maintain physical distancing, including in high traffic areas like corridors and areas where queues may form.
• Entries and exits will be one-way only and marked with signage.
• Lifts will have capacity limits marked with signage to ensure physical distancing can be maintained.

Hand hygiene

• Hand sanitisers are available upon entry to all venues, events and activity spaces.
• Handwash will be regularly restocked in all bathrooms.

Cashless venue

• Arts Centre Melbourne is now a cashless organisation. All points of payment in all areas (tickets, parking, retail, cafés and bars) accept Visa, Mastercard and American Express payments.

Mask wearing

• Masks must be worn indoors and outdoors, unless an exemption applies.
• Masks must we worn during the performance and may be briefly lowered to consume food and beverage.
• Children under 12 years old are exempt.

Contact tracing

• QR code registration via a mobile device is required for all guests on arrival.
• We encourage you to download the Service Victoria app prior to your visit to ensure a faster check-in time.
• For patrons who do not have a smartphone, or whose mobile device is not QR code compatible, we have iPads on site that allow customers to register their details for contact tracing.
• Data is collected and held securely by Service Victoria and is automatically deleted after 28 days unless it is required for contact tracing. For more information visit service.vic.gov.au/check-in-privacy

In line with our standard conditions of entry, we will implement additional health and safety measures to ensure your safety and wellbeing. Please note that these additional conditions of entry apply to everyone attending all areas of our site (indoor and outdoor) and are subject to change without notice at the discretion of Arts Centre Melbourne.

• If you have the following symptoms, however mild, you must not enter our site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste. Please get tested and quarantine at home until you receive your test results.
• Anyone who is subject to a Department of Health direction in relation to an outbreak in Victoria or interstate must not attend Arts Centre Melbourne for any reason. For an up-to-date list of travel updates, exposure sites and more information on what to do, please visit:
  Victorian exposure sites:
  https://www.coronavirus.vic.gov.au/exposure-sites
  Victorian travel updates:
  https://www.coronavirus.vic.gov.au/travel-updates
• Face masks must be worn indoors and outdoors, unless an exemption applies
• By entering our site, you agree to abide by the new health and safety measures outlined in the Arts Centre Melbourne COVIDSafe & Wellbeing Plan. This can include, but is not limited to, physical distancing, temperature screenings, sanitisation and restricted public access. Failure to comply with these measures may result in you being asked to leave our venue.
• We encourage everyone to download the Australian Government’s COVIDSafe app to enhance contact tracing while at the venue and beyond.
• Arts Centre Melbourne retains the right to refuse entry to any person who refuses to adhere to health and safety measures.

We ask that you and each member of your booking party make a reasonable assessment of your health status before attending our venue or the event. If you or someone you have been in contact with are displaying symptoms of COVID-19 please contact us at tickets@artscentremelbourne.com.au to request a refund.

If you have the following symptoms, however mild, you must not enter our site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste.

If you are concerned about your symptoms, please contact your doctor or the Victorian Government’s 24/7 Coronavirus Hotline on 1800 675 398 for advice on testing. Get tested and quarantine at home until you receive your test results.

If you start to feel unwell while visiting us at Arts Centre Melbourne, you should advise a member of our team and then leave site immediately. If you find at a later date you have tested positive for COVID-19 please call our Safety and Security team on 9281 8316, who will treat your call with strict confidence.

Arts Centre Melbourne is opening up under a safe and stepped program.

Our outdoor café Protagonist, The Barre bar and eatery and Sunday Market are now open. The Australian Music Vault exhibition is open and remains free for all visitors.

Events are now performing on stage in the Theatres Building (under the Spire) and Hamer Hall. Please see our homepage for details. Entry to theatre venues is limited to valid ticketholders only, with the venue doors opening 60 minutes before the show.

Building access will not be available as a public thoroughfare to the surrounding Melbourne Arts Precinct or our car park. Access is limited to valid ticketholders only.

Toilets will be accessible on Level 6 (St Kilda Road level) from the exterior of the building.

Car park access is via the stairs near the fountain where NGV meets St Kilda Road. Car park access for people who cannot use stairs is via Southbank Boulevard or by calling Arts Centre Melbourne Security on 9281 8316.

Yes. QR code registration via a mobile device is required for all guests on arrival. We encourage you to download the Service Victoria app prior to your visit to ensure a faster check-in time.

• For patrons who do not have a smartphone, or whose mobile device is not QR code compatible, we have iPads on site that allow customers to register their details for contact tracing.
• Data is collected and held securely by Service Victoria and is automatically deleted after 28 days unless it is required for contact tracing. For more information visit service.vic.gov.au/check-in-privacy

As per government guidelines masks must be worn indoors and outdoors, unless an exemption applies. Masks must be worn during the performance and may be briefly lowered to consume food and beverage. Children under 12 are exempt.

For safety and convenience, our car park is now a cash-free facility. Please ensure you have a valid credit or debit card to pay for your parking. We also offer contactless payment and access to the car park. Download the Ubipark app for convenient and contactless access to our car park via your mobile phone.

Parking is available with entry from Sturt Street. All cars exit the Arts Centre Melbourne car park onto Southbank Boulevard and must turn left.

Public Transport Victoria (PTV) and Yarra Trams will be undertaking a major tram network renewal outside Arts Centre Melbourne from Sunday 27 June to Monday 12 July 2021. Entry and exit points to the carpark will only be via Sturt Street during this period. Please visit Yarra Tram renewal works for more information.

Valet Parking is not currently available.

Cloakroom services are currently unavailable. Please note only items smaller than A4 size will be permitted inside the venue.

The foyer bars in Hamer Hall and the Theatres Building (under the Spire) are open for beverage service.

Masks must be worn indoors and may be briefly lowered to consume food and beverage.

Personal water bottles are permitted inside the venue and filtered tap water will be available for self-service at the foyer bars.

We encourage audiences to visit outdoor café Protagonist and The Barre eatery for food and drink before the show.

Arts Centre Melbourne is a cashless venue accepting credit or debit card payments.

You can buy your tickets on our website or contact us on 1300 182 183.

Our website is the quickest and easiest way to secure tickets for all events. Paperless mobile tickets will be emailed to your inbox to access straight from your mobile device, to be scanned upon entry at your event or performance.

Due to current government guidelines, our Box Offices are only open pre-show. The Theatres Building and Hamer Hall Box Offices open 60 minutes before the show.

Arts Centre Melbourne is now cashless, so when we are able to reopen, we will only accept credit or debit cards or Arts Centre Melbourne gift vouchers for in-person sales.

When you purchase your tickets from Arts Centre Melbourne, our Terms & Conditions of Purchase will include accepting compliance with what is expected of you under this plan.

Restrictions and specific requirements in response to COVID-19 may change between the time you secure tickets and the time you attend. If you have purchased tickets through Arts Centre Melbourne we will email you should any details of your booking change.

Due to current government guidelines, our Box Offices are only open pre-show. The Theatres Building and Hamer Hall Box Offices open 60 minutes before the show.

Venues are currently operating at up to 100% capacity under an approved COVIDSafe Plan. Under this plan you may be seated next to other patrons and distancing might not be possible. This applies to performances in the Fairfax Studio, Playhouse and State Theatre as well as Hamer Hall.

For these reasons it is strongly recommended that face masks are worn indoors at all times, including during the performance.

We are not currently offering our usual tixatsix offering.

Events currently on sale at Arts Centre Melbourne are being sold according to current Victorian COVIDSafe guidelines. Changes to restrictions may result in changes to seating configurations in our venues. Should this happen, unfortunately we are unable to accommodate requests to change seating.

Purchasing a ticket early can give you the greatest chance of not being affected by any tightening of restrictions. In the event that our allowable capacity reduces, Arts Centre Melbourne will cancel and refund affected tickets. Affected ticketing holders will be contacted directly by our team.

All ticket holders will be contacted directly and notified if there are any changes to their upcoming shows.

Yes. Tickets for performances purchased through Arts Centre Melbourne will be fully refunded, including fees. For more information, visit our Terms& Conditions of Purchase.

If you, or someone you have been in contact with, are displaying symptoms of COVID-19 please contact us at tickets@artscentremelbourne.com.au to request a refund. Symptoms of COVID-19 include fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.

We are working to reschedule as many performances as possible. When a new date is confirmed all ticketholders will be contacted directly. For more information, visit Affected Performances.

Our website provides the most up-to-date information about our reopening, upcoming shows and digital offerings. You can also follow Arts Centre Melbourne on Facebook and subscribe to our eNewsletter for timely updates.

All tours, parking and food and beverage bookings during the closure will be refunded automatically in line with how we process performance ticket refunds. You do not need to contact us for these refunds to be processed. Our car park is still open for standard parking, but Valet Parking will not be available.

Performing arts workers across the state are experiencing the immediate and devastating impact of event cancellations and venue closures due to COVID-19. We encourage you to help bring live performance back to our stages and kick-start Victoria’s creative recovery by donating to the Arts Centre Melbourne Recovery Fund. Alternatively, you may wish to consider these other tax-deductible charities that focus on the performing arts.