COVIDSafe: Visitors

It is mandatory for every Victorian business to have a COVIDSafe Plan for each worksite. The Arts Centre Melbourne COVIDSafe & Wellbeing Plan outlines the COVID-19 safety precautions we have in place throughout the opening up of our venues and facilities. This will ensure the safety and wellbeing of everyone who visits us, including our customers, presenters, hirers and team members.

We can’t wait to welcome you to Arts Centre Melbourne again. However your time with us will look and feel different. We want to you be confident that we have your safety and wellbeing in mind every step of the way, so below we have detailed what you can expect when visiting us.

Cleaning

• Regular cleaning and sanitising our venues with approved disinfectant products throughout the day. We clean high touch points hourly.
• High grade air filtration across our indoor venue ventilation systems.

Physical distancing and signage

• Please try to maintain at least 1.5 metres from others where possible, especially when moving around our site.
• Signage in and around our buildings will help you maintain physical distancing, including in high traffic areas like corridors and areas where queues may form.
• Entries and exits will be one-way only and marked with signage.

Hand hygiene

• Hand sanitisers are available upon entry to all venues, events and activity spaces.
• Handwash will be regularly restocked in all bathrooms.

Cashless venue

• Arts Centre Melbourne is a cashless organisation. All points of payment (tickets, parking, retail, cafés and bars) accept Visa, Mastercard and American Express payments.

Mask wearing

• Masks are recommended where physical distancing is not possible.

Contact tracing

• QR code registration via a mobile device is required for all guests on arrival.
• Please download the Service Victoria app prior to your visit to ensure a faster check-in time.
• For patrons who do not have a smartphone, or whose mobile device is not QR code compatible, we have iPads on site that allow customers to register their details for contact tracing.
• Data is collected and held securely by Service Victoria and is automatically deleted after 28 days unless it is required for contact tracing. For more information visit service.vic.gov.au/check-in-privacy

Vaccination

• Visitors over 12 years and 2 months old must be either fully vaccinated or hold a valid medical exemption to enter our venues.
• Please download the Service Victoria app and link your vaccination certificate prior to arrival. To do so, follow these instructions.

In line with our standard conditions of entry, we will implement additional health and safety measures to ensure your safety and wellbeing. Please note that these additional conditions of entry apply to everyone attending all areas of our site (indoor and outdoor) and are subject to change without notice at the discretion of Arts Centre Melbourne.

• You will be required to verify your COVID-19 vaccination status at the point of entry. If you are unable to provide this information you will not be able to enter our venues.
• If you have the following symptoms, however mild, you must not enter our site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste. Please get tested and quarantine at home until you receive your test results.
• Anyone who is subject to a Department of Health direction must not attend Arts Centre Melbourne for any reason.
• By entering our site, you agree to abide by the new health and safety measures outlined in the Arts Centre Melbourne COVIDSafe & Wellbeing Plan. This can include, but is not limited to, physical distancing, mask wearing, temperature screenings, sanitisation and restricted public access.
• We encourage everyone to download the Service Victoria app prior to arrival at the venue for a faster QR Code check-in.
• Arts Centre Melbourne retains the right to refuse entry to any person who refuses to adhere to health and safety measures.

We ask that you and each member of your booking party make a reasonable assessment of your health status before attending our venue or the event. If you or someone you have been in contact with are displaying symptoms of COVID-19 please contact us at tickets@artscentremelbourne.com.au to request a refund.

If you have the following symptoms, however mild, you must not enter our site: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste.

If you are concerned about your symptoms, please contact your doctor or the Victorian Government’s 24/7 Coronavirus Hotline on 1800 675 398 for advice on testing. Get tested and quarantine at home until you receive your test results.

If you start to feel unwell while visiting us at Arts Centre Melbourne, you should advise a member of our team and then leave site immediately. If you find at a later date you have tested positive for COVID-19 please call our Safety and Security team on 9281 8316, who will treat your call with strict confidence.

Arts Centre Melbourne is opening up under a safe and stepped program.

Outdoor café Protagonist, The Barre bar and eatery, the Weekend Market and the Australian Music Vault exhibition are now open.

Please refer to the event pages for specific COVIDSafe measures and requirements ahead of visiting.

Building access will not be available as a public thoroughfare to the surrounding Melbourne Arts Precinct or our car park. Access is limited to valid ticketholders only.

Toilets will be accessible on Level 6 (St Kilda Road level) from the exterior of the building.

Car park access is via the stairs near the fountain where NGV meets St Kilda Road. Car park access for people who cannot use stairs is via Southbank Boulevard or by calling Arts Centre Melbourne Security on 9281 8316.

Arts Centre Melbourne operates within Victorian Government health advice. COVIDSafe requirements including vaccination of patrons, staff, artists, presenters and anyone else visiting or working with us align to these directions.

• Visitors to our venues must be fully vaccinated or have a valid medical exemption.
• You will need to verify your vaccination status at the point of entry. Please download the Service Victoria app and link your COVID-19 digital certificate prior to arrival. To do so, follow these instructions.
• Proof of vaccination status, including a medical exemption, can also be shown through a certificate in a smartphone wallet, or a printed copy of your certificate or immunisation history statement with a valid photo ID.
• Children under 12 years and 2 months old do not need to be vaccinated at this time, but must be accompanied by fully vaccinated adults.
• Proof of vaccination status will be checked by our team at the point of entry. Any abuse towards our team will not be tolerated and will result in you being denied access.
• If you are unable to provide information about your vaccination status you will not be able to enter our venues.
• For tickets purchased as of 21 October, you will not be entitled to a refund or exchange if you do not comply with the vaccination requirements outlined above.
• You do not need to provide proof of vaccination when purchasing takeaway from outdoor café Protagonist or visiting the Sunday Market.

Learn more in the Terms and Conditions of Purchase.

Yes. QR code registration via a mobile device is required for all guests on arrival. We encourage you to download the Service Victoria app prior to your visit to ensure a faster check-in time.

• Upon entry please ensure you have the Services Victoria app open to show your QR check-in confirmation and COVID-19 vaccination certificate.
• For patrons who do not have a smartphone, or whose mobile device is not QR code compatible, we have iPads on site that allow customers to register their details for contact tracing.
• Data is collected and held securely by Service Victoria and is automatically deleted after 28 days unless it is required for contact tracing. For more information visit service.vic.gov.au/check-in-privacy

Masks are recommended where physical distancing is not possible.

For safety and convenience, our car park is now a cash-free facility. Please ensure you have a valid credit or debit card to pay for your parking. We also offer contactless payment and access to the car park. Download the Ubipark app for convenient and contactless access to our car park via your mobile phone.

Parking is available with entry from Sturt Street. All cars exit the Arts Centre Melbourne car park onto Southbank Boulevard and must turn left.

Valet Parking is not currently available.

Cloakroom services are currently unavailable. Please note only items smaller than A4 size will be permitted inside the venue.

You can buy your tickets on our website or call us Monday to Friday, 9am – 4:30pm on 1300 182 183.

Our website is the quickest and easiest way to secure tickets for all events. Paperless mobile tickets will be emailed to your inbox to access straight from your mobile device, to be scanned upon entry at your event or performance.

Our Box Offices are only open pre-show:

– The Theatres Building is open 75 minutes prior
– Hamer Hall open 60 minutes prior
– Sidney Myer Music Bowl is open 60 minutes prior

Arts Centre Melbourne is cashless we are only accepting credit or debit cards or Arts Centre Melbourne gift vouchers for in-person sales.

When you purchase your tickets from Arts Centre Melbourne, our Terms & Conditions of Purchase will include accepting compliance with what is expected of you under this plan.

For tickets booked through Arts Centre Melbourne, if a performance is cancelled or postponed due to COVID-19, you can receive a full refund. Tickets can also be exchanged for another performance date, subject to availability.

Restrictions and specific requirements in response to COVID-19 may change between the time you secure tickets and the time you attend. If you have purchased tickets through Arts Centre Melbourne we will email you should any details of your booking change.

The Theatres Building Box Office (State Theatre, Playhouse, Fairfax Studio) is open 75 minutes prior to the performance.

The Hamer Hall Box Office is open 60 minutes prior to the performance.

The Sidney Myer Music Bowl Box Office is open 60 minutes prior to the performance.

Our venues operate at their maximum allowable capacity, as per current Government health measures and an approved COVIDSafe Plan. Under these protocols you may be seated next to other patrons and distancing might not be possible.

Sidney Myer Music Bowl will return to utilising the existing tiered reserved seating in the stalls and general admission lawn seating (replacing temporary self-contained pod seating from last summer).

We are not currently offering our usual tixatsix offering.

Events currently on sale at Arts Centre Melbourne are being sold according to current Victorian COVIDSafe guidelines. Changes to restrictions may result in changes to seating configurations in our venues. Should this happen, unfortunately we are unable to accommodate requests to change seating.

Purchasing a ticket early can give you the greatest chance of not being affected by any tightening of restrictions. In the event that our allowable capacity reduces, Arts Centre Melbourne will cancel and refund affected tickets. Affected ticketing holders will be contacted directly by our team.

All ticket holders will be contacted directly and notified if there are any changes to their upcoming shows.

To view current cancelled and rescheduled shows, please visit Affected Performances.

Yes. Tickets for performances purchased through Arts Centre Melbourne will be fully refunded, including fees. Subject to availability, tickets can also be exchanged into another date of the same performance. For more information, visit our Terms& Conditions of Purchase.

If you, or someone you have been in contact with, are displaying symptoms of COVID-19 please contact us at tickets@artscentremelbourne.com.au to request a refund. Symptoms of COVID-19 include fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.

Arts Centre Melbourne operates within Victorian Government health advice which requires all ticketholders to be fully vaccinated or have a valid medical exemption. You will not be entitled to a refund or exchange if you do not comply with these vaccination requirements. Please read the Terms & Condition of Purchase.

For ticket buyers who booked prior to 21 October 2021, you can request a refund if you are unable to comply with these conditions. Please your email your details including order number to tickets@artscentremelbourne.com.au.

We are working to reschedule as many performances as possible. When a new date is confirmed all ticketholders will be contacted directly. For more information, visit Affected Performances.

Our website provides the most up-to-date information about our reopening, upcoming shows and digital offerings. You can also follow Arts Centre Melbourne on Facebook and subscribe to our eNewsletter for timely updates.

All tours, parking and food and beverage bookings during the closure will be refunded automatically in line with how we process performance ticket refunds. You do not need to contact us for these refunds to be processed. Our car park is still open for standard parking, but Valet Parking will not be available.